NetSolutions has experience with many help desk management tools including Clarify, Remedy, GWI, Goldmine and Heat. Our software development group even has the capability to write a custom application if off -the-shelf shrink wrap software does not meet a specific need. We have the ability to tap any database for real time actionable reporting to the web or pda and set limits that turn those reports into automated actions like adjusting staffing levels, rerouting personnel and notification of outages. By adding GPS information, we can achieve location specific call routing and increase efficiency even further. Our weekly management review gives an overview of the real time numbers from the previous week and sets optimization goals for the next week.

Real time help desk monitoring adds a new dimension to help desk support optimization!

Our Real Time Optimization Strategy:

 Custom Software Integration for Real Time Reporting
Real Time Environment Adjustments
Flexible Help Desk Software Tool Options
Weekly Real Time Statistic Status Review
Group and Individual Analyst Reporting & Goal Setting